Answers to the most frequently asked questions about our products and services

On this page, we have collected the most frequently asked questions that our clients ask us regarding the ordering, personalization and delivery of promotional items. If you are looking for quick information about our services, delivery times, printing types or product customization options – you have come to the right place.

If you don't find the answer you're looking for, feel free to contact us - we'll be happy to help!

1. What promotional products do you offer?
   We offer a wide range of promotional products – from car sunshades, textiles (T-shirts, caps, bags), office and business supplies, umbrellas, mugs, keychains, USB drives to exclusive and eco-friendly gifts. If you can’t find the product you’re looking for, check our catalogs with thousands of items. Or simply describe what you need – we’ll find it for you.
2. Which manufacturers and brands do you represent?
   We proudly highlight our long-term cooperation with top German lighter manufacturers – Unilite, Tom, and Vio – for whom we are the exclusive representatives and distributors in Croatia. We are also the official distributor of the well-known brand Moleskine on the Croatian market.
3. Can you personalize products with our logo or message?
   Yes, all our products can be personalized with your logo, slogan, or custom design using various printing and engraving techniques. Check out the personalization options we offer.
4. Do you offer design assistance or print preparation?
   Yes, our team can assist you with graphic preparation, logo refinement, or creating product design proposals.
5. What materials should I provide for personalization?
   For personalization, we typically use your logo. It is recommended to submit it in vector format (PDF, AI, CDR, EPS, SVG) or in high resolution (PSD, TIFF, JPG, PNG, WebP). If the material is not suitable for printing, we can usually refine or vectorize it unless it's very complex.
6. Do you offer eco-friendly promotional products?
   Yes, we offer a wide selection of products made from recycled and eco-friendly materials. For more information, check our eco-friendly collection.
7. Can I order products without personalization?
   Yes, most products can be ordered without personalization, depending on the product type and your needs.
8. What is the minimum order quantity?
   The minimum quantity depends on the product type and personalization method. It’s typically between 5 and 50 pieces per item, but some items can be ordered individually.
9. Can I get a product sample before placing an order?
   For larger orders, we can provide a physical sample of the selected product. For smaller orders, we create only a visual mockup – a digital image of the chosen product with your logo or design applied.
10. How do you ship products and what are the delivery costs?
    We ship products via reliable courier services in Croatia and abroad. Shipping cost depends on weight and quantity, and is often free for larger orders. For the Zagreb area, we offer free delivery of promotional items.
11. How far in advance should I order promotional products?
    We recommend placing your order at least 10 business days in advance, especially during peak seasons (before holidays, trade fairs, conferences).
12. How long does production and delivery take?
    Delivery time depends on the product type, quantity, and chosen personalization. It’s usually between 5 and 15 business days from order and design confirmation.
13. Do you offer urgent delivery?
    Yes, for some products we offer express production and delivery. Contact us to check availability.
14. How is the price of promotional items determined?
    The price depends on three main factors: the base product price, the ordered quantity, and the type and complexity of personalization (number of print colors, engraving size, etc.). We provide a custom quote for every request.
15. Do you offer discounts for larger quantities?
    Yes, we offer discounts for larger orders. The unit price decreases as quantity increases, so feel free to contact us for a quote tailored to your needs.
16. What payment methods do you accept?
    We accept bank transfers, credit cards, and – for legal entities – pro forma invoice payments.
17. What if the product doesn’t match the order or is damaged?
    Please contact us immediately upon receiving the order. We handle claims quickly and in favor of the client.
18. Where is your office or store located?
    Our office is located in Zagreb. All orders and inquiries are received via web form, email, or phone.
19. Do you have a catalog I can download?
    Yes, you can browse and download our catalogs in digital format on the catalog page. For a printed edition, please contact us via the contact form or phone.
20. How can I be informed about your new products and promotions?
    Subscribe to our newsletter to receive monthly updates in your inbox. You can also follow us on Facebook, Instagram, and LinkedIn, where we regularly post new products and promotions.